Terms & Conditions

1. Agreement to Terms

By accessing and using Proctor.U services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These terms apply to all visitors, users, and others who access or use our services.

2. Description of Service

Proctor.U provides academic assistance services including but not limited to:

• Online class assistance and support
• Proctored exam guidance and preparation
• Certification exam assistance
• Course platform navigation help
• Academic tutoring and consultation

All services are provided for educational and learning support purposes.

3. User Responsibilities

As a user of our services, you agree to:

• Provide accurate and complete information when requested
• Use our services in compliance with all applicable laws and regulations
• Maintain the confidentiality of any login credentials or access information
• Not share, distribute, or misuse any materials provided by our service
• Respect intellectual property rights of all parties involved
• Communicate professionally and respectfully with our team

4. Service Availability

We strive to maintain high service availability, but we cannot guarantee uninterrupted access to our services. Service may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Technical difficulties or system failures
• Circumstances beyond our reasonable control

We will make reasonable efforts to minimize any service disruptions and provide advance notice when possible.

5. Payment and Refund Policy

Payment terms and conditions:

• Payment is required before service delivery unless otherwise agreed
• All prices are subject to change with reasonable notice
• Refunds may be considered on a case-by-case basis
• Refund requests must be submitted within a reasonable timeframe
• Processing fees may apply to refund transactions

For specific payment terms and refund policies, please contact our support team.

6. Intellectual Property

All content, materials, and intellectual property provided through our services remain the property of their respective owners:

• Our service materials and methodologies are proprietary
• User-provided content remains the property of the user
• Academic materials belong to their respective institutions or publishers
• No unauthorized reproduction or distribution is permitted

7. Confidentiality and Privacy

We are committed to maintaining the confidentiality of your information:

• All client information is treated as confidential
• We do not share personal information with unauthorized parties
• Academic records and performance data are kept secure
• Communication between clients and our team is private

Please refer to our Privacy Policy for detailed information about data handling.

8. Limitation of Liability

To the fullest extent permitted by law:

• Our services are provided "as is" without warranties of any kind
• We are not liable for indirect, incidental, or consequential damages
• Our liability is limited to the amount paid for the specific service
• Users assume responsibility for their academic decisions and outcomes

We recommend users understand their institution's policies before using our services.

9. Academic Integrity

We encourage academic integrity and ethical behavior:

• Our services are designed to support learning and understanding
• Users are responsible for following their institution's academic policies
• We provide guidance and assistance, not replacement for learning
• Users should understand and comply with their school's honor code

10. Prohibited Uses

You may not use our services for:

• Any unlawful or fraudulent activities
• Violating academic institution policies knowingly
• Harassing, threatening, or abusing our staff
• Attempting to gain unauthorized access to our systems
• Interfering with the proper functioning of our services

11. Termination

We reserve the right to terminate or suspend services:

• For violation of these terms and conditions
• For non-payment of agreed fees
• For abusive or inappropriate behavior
• At our discretion with reasonable notice

Upon termination, all rights and licenses granted to you will cease immediately.

12. Dispute Resolution

In the event of disputes:

• We encourage direct communication to resolve issues
• Mediation may be pursued before formal legal action
• Applicable law and jurisdiction will be determined based on our business location
• Both parties agree to act in good faith to resolve disputes

13. Modifications to Terms

We reserve the right to modify these terms at any time:

• Changes will be posted on our website
• Users will be notified of significant changes
• Continued use constitutes acceptance of modified terms
• Users may discontinue services if they disagree with changes

14. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these terms will otherwise remain in full force and effect.

15. Contact Information

For questions about these terms and conditions, please contact us:

We will respond to your inquiries within a reasonable timeframe.